Conditions d’utilisation
Last updated: 11 October 2026
1. Who we are
This online store is operated by MH7 BV, trading as MH7 Timepieces ("we", "us").
- Registered office: Averbodeweg 18/1, 3271 Scherpenheuvel-Zichem, Belgium
- Enterprise number: 1015.517.348 (RLE Leuven)
- VAT number: BE 1015.517.348
- Email: office@mh7group.com
We sell exclusively online. We do not operate a physical shop and do not receive customers in person.
2. Scope
These Terms of Sale apply to every order placed on this website and to every contract between us and you as a customer. By placing an order, you confirm that you have read and accepted these terms. They are available at all times on this page and can be saved or printed. If you buy as a consumer, nothing in these terms limits the rights you have under mandatory consumer protection law.
3. Our products
We sell watches from various brands for men and women. Each product page states the brand, model, main characteristics and price. We describe and photograph every watch as accurately as possible; small differences in colour or appearance caused by screens or lighting do not give rise to a lack of conformity. Watches are new unless the product page clearly states that a watch is pre-owned.
Our watches are sold without a separate manufacturer's (brand) warranty. Instead, as the seller, we provide both the full legal guarantee of conformity (article 11) and our own MH7 2-Year Care guarantee (article 11a), described on our Warranty page.
MH7 Timepieces is an independent retailer. We are not an authorised dealer of, and are not affiliated with or endorsed by, the brands we sell. Brand names are used only to identify the products.
Our offers are valid while stocks last. If a watch is no longer available after you have ordered it, we will inform you without delay and refund any amount you have paid within 14 days.
4. Prices
Prices are shown in euro (EUR) or, where offered, in your local currency. They include the VAT or sales tax applicable to your order and any import duties; you will never be asked to pay additional taxes or duties on delivery. Shipping costs, if any, are shown separately during checkout, before you confirm your order. The price applicable to your order is the price shown at the moment you place it. In the event of an obvious pricing error (for example a price that is manifestly far below the normal market value), we are not bound by that price; we will inform you and you may then confirm the order at the correct price or cancel it free of charge.
5. How to order
Placing an order involves the following steps:
- You add one or more watches to your cart.
- You go to checkout and enter your contact details and delivery address.
- You choose a shipping method and a payment method.
- You see a summary of your order with the total price, including VAT and shipping costs. Before confirming, you can check and correct any input errors by going back to the previous steps or adjusting your cart.
- You confirm your order by clicking the button that indicates an obligation to pay, and complete the payment.
The contract is concluded as soon as you receive our order confirmation by email. We keep a record of your order and you receive a copy in the confirmation email; if you have a customer account, you can also view your order there. Contracts are concluded in English.
We may refuse or cancel an order in case of suspected fraud, an obvious error, or if you have failed to meet your obligations under a previous order. In that case we will inform you and refund any amount paid in full.
6. Payment
Payment is made online during checkout, using the payment methods shown there (such as Bancontact, debit or credit card). Payments are processed securely by our payment providers; we do not have access to your full card details. Your order is prepared once payment has been received.
7. Delivery
We deliver to the European Union, the United Kingdom and the United States. Watches are shipped directly from our partner warehouse in the United Kingdom. Our Shipping Policy sets out shipping costs and delivery times. Every watch is shipped insured and delivered against signature.
Delivery times are indicative. In any event, we deliver no later than 30 days after the conclusion of the contract, unless another period has been agreed. If we fail to deliver within the agreed period or within 30 days, you may give us an additional reasonable period to deliver. If we still do not deliver within that period, you may terminate the contract and we will refund all payments made without delay. You may terminate the contract immediately if the delivery date was essential and this was agreed.
8. Transfer of risk
The risk of loss of or damage to the watch passes to you when you, or a third party designated by you (other than the carrier), take physical possession of it.
9. Retention of title
The watches remain our property until the full price, including shipping costs, has been paid.
10. Right of withdrawal
As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), take physical possession of the watch. The procedure, the conditions for returning the watch and the model withdrawal form are set out in our Returns Policy.
The right of withdrawal does not apply to watches that are made to your specifications or clearly personalised at your request, such as an engraving or a strap or bracelet fitted or adjusted to your specific request.
11. Legal guarantee
As a consumer, you are protected by the legal guarantee of conformity under Belgian law (articles 1649bis to 1649octies of the former Civil Code).
- New watches: we are liable for any lack of conformity that exists at delivery and becomes apparent within two years of delivery. Any lack of conformity that becomes apparent within two years of delivery is presumed to have existed at delivery, unless proven otherwise.
- Pre-owned watches: where a watch is clearly sold as pre-owned, our liability is limited to one year from delivery, and the presumption applies during that one-year period. This is always stated on the product page.
Please inform us of any lack of conformity within two months of discovering it. You are first entitled to have the watch repaired or replaced free of charge, within a reasonable time and without significant inconvenience. If this is impossible or disproportionate, or if we do not do so within a reasonable time, you are entitled to a proportionate price reduction or to terminate the contract and receive a refund.
11a. MH7 2-Year Care (commercial guarantee)
In addition to the legal guarantee, every watch comes with MH7 2-Year Care, our own commercial guarantee, free of charge. For two years from delivery, we repair defects, accidental damage from everyday life, water damage and scratches, and replace batteries and worn or broken straps, at our expense. Damage caused intentionally or by clearly abusive use, loss and theft, and watches opened or repaired by third parties are excluded. The full conditions, including how to make a claim, are set out on our Warranty page. MH7 2-Year Care does not affect your legal rights.
12. Liability
We are liable for the proper performance of the contract. Except in the case of fraud, intent or gross negligence, and without prejudice to mandatory law and your rights under the legal guarantee, our liability is limited to the purchase price of the watch concerned. We are not liable for indirect damage such as loss of income. Nothing in these terms excludes or limits liability for death or personal injury caused by our fault.
13. Force majeure
We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, such as natural disasters, strikes, disruptions at carriers or suppliers, epidemics or government measures. We will inform you as soon as possible. If the force majeure lasts longer than 30 days, either party may terminate the contract without compensation, and any amount you have paid for undelivered watches will be refunded.
14. Personal data
We process your personal data in accordance with our Privacy Policy and our Cookie Policy.
15. Intellectual property
The MH7 Timepieces name and logo, as well as the texts, design and other content of this website created by us, are protected by intellectual property rights and may not be reproduced without our prior written consent. All other brand names, logos and trademarks belong to their respective owners.
16. Complaints and dispute resolution
If you have a complaint, please contact us at office@mh7group.com. We aim to reply within two business days and to resolve every complaint as quickly as possible. If we cannot reach a solution together, you may contact the Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), Boulevard du Roi Albert II 8 box 1, 1000 Brussels, consumentenombudsdienst.be.
17. Changes to these terms
We may amend these terms from time to time. The version that applies to your order is the version published on this website at the time you placed your order.
18. Severability
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain fully in force. The invalid provision will be replaced by a valid provision that comes as close as possible to its original purpose.
19. Applicable law and jurisdiction
These terms and every contract concluded with us are governed by Belgian law. If you are a consumer residing in another EU country, you also keep the protection of the mandatory provisions of the law of your country of residence. Any dispute falls under the jurisdiction of the courts of Leuven, without prejudice to your right as a consumer to bring proceedings before the courts of your place of residence.