Verzendbeleid

Last updated: 11 November 2026

Where we ship

We deliver to all countries of the European Union, the United Kingdom, the United States and a selection of other countries. The countries we deliver to are shown at checkout. We sell exclusively online; collection in person is not possible.

Where your watch ships from

Your watch is shipped directly from our partner warehouse in the United Kingdom. This allows us to offer a wide selection, and it is why delivery takes a few days longer than from a local shop.

Shipping costs

  • Insured standard shipping: free, to every destination
  • Express shipping (Belgium only): €11

The available shipping options and their cost are always shown at checkout, before you confirm and pay for your order.

Delivery times

Your order is carefully prepared after payment has been received. Delivery usually takes:

  • United Kingdom: 1 to 3 business days
  • European Union: 3 to 7 business days
  • United States: 3 to 7 business days

These times are indicative and include customs clearance, which can occasionally take a little longer, as can deliveries during peak periods. In any event, we deliver within 30 days of your order. As soon as your watch has been shipped, you receive an email with a tracking link.

No extra costs on delivery

Our prices include all applicable taxes and import duties for deliveries to the European Union, the United Kingdom and the United States. We take care of customs clearance, so you will never be asked to pay customs duties, import VAT, sales tax or handling fees on delivery.

Insured, signed for and discreet

Every watch is shipped fully insured for its value, with a reliable tracked courier, and is delivered only against signature. Your watch travels in its original box, protected in discreet outer packaging that does not reveal its contents. If you are not at home, the carrier will leave a notice and you can usually collect your parcel at a nearby pick-up point on presentation of your ID.

Delivery address

Please make sure your delivery address is complete and correct. If a parcel is returned to us because the address was incorrect or the parcel was not collected, we will contact you to arrange a new delivery; the additional shipping costs may be charged to you.

Damaged or missing parcel

Please check your parcel on receipt. If the packaging is visibly damaged, note this with the carrier if possible, and contact us as soon as possible, preferably within 48 hours, at office@mh7group.com, with photos of the packaging and the watch. If your parcel does not arrive within the expected time, please let us know: we will investigate with the carrier and, if the parcel is lost, send a replacement or refund you in full. The risk of loss or damage only passes to you once you have received the watch