Last updated: 12 October 2026
Shipping · Returns & right of withdrawal
Shipping
Where we ship
We deliver to all countries of the European Union, the United Kingdom and the United States. We sell exclusively online; collection in person is not possible.
Where your watch ships from
Your watch is shipped directly from our partner warehouse in the United Kingdom. This allows us to offer a wide selection, and it is why delivery takes a few days longer than from a local shop.
Free shipping, all-inclusive prices
Standard shipping is free on every order. The price you see is the price you pay: VAT, import duties and insured, signed-for delivery are all included. Where an optional express service is offered, its price is always shown at checkout before you confirm your order.
Delivery times
Your order is carefully prepared after payment has been received. Delivery usually takes:
- United Kingdom: 1 to 3 business days
- European Union: 3 to 7 business days
- United States: 3 to 7 business days
These times are indicative and include customs clearance, which can occasionally take a little longer, as can deliveries during peak periods. In any event, we deliver within 30 days of your order. As soon as your watch has been shipped, you receive an email with a tracking link.
No extra costs on delivery
Our prices include all applicable taxes and import duties for deliveries to the European Union, the United Kingdom and the United States. We take care of customs clearance, so you will never be asked to pay customs duties, import VAT, sales tax or handling fees on delivery.
Insured, signed for and discreet
Every watch is shipped fully insured for its value, with a reliable tracked courier, and is delivered only against signature. Your watch travels in its original box, protected in discreet outer packaging that does not reveal its contents. If you are not at home, the carrier will leave a notice and you can usually collect your parcel at a nearby pick-up point on presentation of your ID.
Delivery address
Please make sure your delivery address is complete and correct. If a parcel is returned to us because the address was incorrect or the parcel was not collected, we will contact you to arrange a new delivery; the additional shipping costs may be charged to you.
Damaged or missing parcel
Please check your parcel on receipt. If the packaging is visibly damaged, note this with the carrier if possible, and contact us as soon as possible, preferably within 48 hours, at office@mh7group.com, with photos of the packaging and the watch. If your parcel does not arrive within the expected time, please let us know: we will investigate with the carrier and, if the parcel is lost, send a replacement or refund you in full. The risk of loss or damage only passes to you once you have received the watch.
Returns & right of withdrawal
14-day right of withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), take physical possession of the watch. If you ordered several watches that are delivered separately, the period starts on the day you receive the last one.
How to withdraw
To exercise your right of withdrawal, inform us of your decision by a clear statement before the withdrawal period expires, by email to office@mh7group.com. Please state your name, your order number and the watch concerned. You may use the model withdrawal form below, but this is not obligatory. We will confirm receipt of your withdrawal by email without delay.
Returning the watch
Send the watch back without undue delay and in any event no later than 14 days after informing us of your withdrawal, to:
MH7 Timepieces
Averbodeweg 18/1
3271 Scherpenheuvel-Zichem
Belgium
You bear the direct cost of returning the watch. Because watches are valuable items, we strongly recommend sending your return insured and with tracking; until we receive it, the return shipment is at your risk.
Condition of the watch
You may handle the watch only as you would in a shop, to establish its nature, characteristics and functioning. Please return it unworn and undamaged, with any protective films and tags still attached, in its original box and with all papers and accessories. You are liable for any diminished value of the watch resulting from handling beyond what is necessary to establish its nature, characteristics and functioning (for example scratches, wear marks or a removed protective film). In that case we may deduct the loss in value from the refund.
Refund
We will refund all payments received from you, including the costs of standard delivery, without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw. If you chose a more expensive delivery method than our cheapest standard delivery, we do not have to refund the additional cost. We may withhold the refund until we have received the watch back or you have supplied proof of having sent it back, whichever is earlier. We use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
Exceptions
The right of withdrawal does not apply to watches made to your specifications or clearly personalised at your request, such as an engraving or a strap or bracelet fitted or adjusted to your specific request.
Defective, damaged or incorrect watch
This is separate from your right of withdrawal. If your watch arrives damaged, is defective or is not the watch you ordered, please contact us as soon as possible at office@mh7group.com, with your order number and photos. We will arrange the return at our expense and offer a repair, replacement or refund in accordance with your legal rights. See our Warranty page.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: MH7 BV, trading as MH7 Timepieces, Averbodeweg 18/1, 3271 Scherpenheuvel-Zichem, Belgium, office@mh7group.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.