Refund policy

Last updated: 11 October 2026

14-day right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), take physical possession of the watch. If you ordered several watches that are delivered separately, the period starts on the day you receive the last one.

How to withdraw

To exercise your right of withdrawal, inform us of your decision by a clear statement before the withdrawal period expires, by email to office@mh7group.com. Please state your name, your order number and the watch concerned. You may use the model withdrawal form below, but this is not obligatory. We will confirm receipt of your withdrawal by email without delay.

Returning the watch

Send the watch back without undue delay and in any event no later than 14 days after informing us of your withdrawal, to:

MH7 Timepieces
Averbodeweg 18/1
3271 Scherpenheuvel-Zichem
Belgium

You bear the direct cost of returning the watch. Because watches are valuable items, we strongly recommend sending your return insured and with tracking; until we receive it, the return shipment is at your risk.

Condition of the watch

You may handle the watch only as you would in a shop, to establish its nature, characteristics and functioning. Please return it unworn and undamaged, with any protective films and tags still attached, in its original box and with all papers and accessories. You are liable for any diminished value of the watch resulting from handling beyond what is necessary to establish its nature, characteristics and functioning (for example scratches, wear marks or a removed protective film). In that case we may deduct the loss in value from the refund.

Refund

We will refund all payments received from you, including the costs of standard delivery, without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw. If you chose a more expensive delivery method than our cheapest standard delivery, we do not have to refund the additional cost. We may withhold the refund until we have received the watch back or you have supplied proof of having sent it back, whichever is earlier. We use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

Exceptions

The right of withdrawal does not apply to watches made to your specifications or clearly personalised at your request, such as an engraving or a strap or bracelet fitted or adjusted to your specific request.

Defective, damaged or incorrect watch

This is separate from your right of withdrawal. If your watch arrives damaged, is defective or is not the watch you ordered, please contact us as soon as possible at office@mh7group.com, with your order number and photos. We will arrange the return at our expense and offer a repair, replacement or refund in accordance with your legal rights. See our Warranty page.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: MH7 BV, trading as MH7 Timepieces, Averbodeweg 18/1, 3271 Scherpenheuvel-Zichem, Belgium, office@mh7group.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.