Every watch we sell comes with MH7 2-Year Care: our own guarantee against defects, on top of your legal rights. If your watch develops a fault, you can always count on us.
What MH7 2-Year Care covers
For two years from delivery, we repair your watch free of charge for:
- Manufacturing defects in the movement, crown, pushers, clasp or any other part
- Defects in materials or workmanship of the case, dial, hands or bracelet
- Loss of water resistance caused by a defective seal, provided the watch was used within its stated water-resistance rating
- Battery replacement
- Straps and bracelets that break because of a manufacturing defect
All repairs, parts, labour and shipping costs for covered defects are paid by us.
How we resolve it
- We repair the watch, restoring it to good working order.
- If a repair is not possible or not reasonable, we replace it with the same model or, if that is no longer available, a comparable model of at least the same value.
- If neither is possible, you receive a credit voucher for the full purchase price.
What is not covered
- External damage, such as damage caused by a drop, knock or impact, a cracked or broken glass, dents and scratches on the case, glass or bracelet
- Water damage caused by use beyond the watch's water-resistance rating, an unscrewed or pulled-out crown, or exposure to hot water, steam or chemicals
- Normal wear and tear, such as wear of leather or rubber straps and the natural ageing of plating and finishes
- Damage caused intentionally, by negligence or by improper use
- Loss or theft
- Watches that have been opened, repaired or modified by anyone other than MH7 Timepieces
How to make a claim
- Email office@mh7group.com with your order number, a short description of the problem and clear photos of the watch.
- We reply within two business days. If the problem appears to be covered, we send you a prepaid, insured shipping label.
- Our watchmaker inspects the watch. If the fault is covered, we repair or replace it and send it back to you, insured. Most repairs are completed within three weeks; we keep you informed throughout.
- If the inspection shows that the damage is not covered (for example external damage), we let you know and, if you wish, send you a quote for a paid repair. If you decline, we return the watch to you.
The details
- Guarantor: MH7 BV, trading as MH7 Timepieces, Averbodeweg 18/1, 3271 Scherpenheuvel-Zichem, Belgium, enterprise number 1015.517.348.
- Duration: two years from the date the watch is delivered to you.
- Where: valid in all countries we deliver to.
- Who: the original buyer, and anyone who received the watch as a gift. Please keep your order confirmation or show your order number.
- Free of charge: MH7 2-Year Care is included in the price of every watch; you pay nothing extra.
Your legal rights
MH7 2-Year Care is a commercial guarantee that comes in addition to your legal guarantee of conformity. It does not affect or limit your legal rights in any way. Under Belgian law, we as the seller are liable for any lack of conformity that exists at delivery and becomes apparent within two years of delivery (one year for watches clearly sold as pre-owned). You can always rely on the legal guarantee instead of, or in addition to, MH7 2-Year Care.
About manufacturer warranties
Our watches are sold without a separate manufacturer's (brand) warranty. MH7 2-Year Care takes its place: it covers defects for two years, just like a typical manufacturer's warranty, and you always deal directly with us.